We were moved to the Hyatt as the neighbouring Room Mate Grace was still being refurbished - and whilst it lacks a swimming pool it was very pleasant! The bar on floor 54 has amazing views. Our room was clean, comfortable - liked the multiplicity of lighting settings! Good location - walking distance of most atrractions in mid-town.
Thank you for sharing your feedback on your stay with us. We are thrilled you enjoyed Bar 54 and your overall stay here. We regret you experienced some minor inconsistencies; we will surely review and address. We always strive to provide exceptional customer service. We look forward to your next NYC visit!